ServiceDesk Plus - MSP | Problems

Problems
Close Multiple Requests with one resolution
We can use a problem request to achieve the requirement. Click here to read more about problem management in SDP-MSP Instructions 1. Create a problem ticket. 2. Associate incidents to the problem to the ticket. 3. Under Admin>Problem Closure ...
How to reset Problem/Change ID to 0
Use the below steps to reset Problem/Change ID to 0 i.e to start the ID sequence from 1. Take a full backup of the application before proceeding 1. Delete all the existing Problem and Change tickets. 2. Stop the application. 3. Connect to the ...

ServiceDesk Plus - MSP | Problems | Knowledge Base