Problems
Close Multiple Requests with one resolution
We can use a problem request to achieve the requirement. Click here to read more about problem management in SDP-MSP Instructions 1. Create a problem ticket. 2. Associate incidents to the problem to the ticket. 3. Under Admin>Problem Closure ...How to reset Problem/Change ID to 0
Use the below steps to reset Problem/Change ID to 0 i.e to start the ID sequence from 1. Take a full backup of the application before proceeding 1. Delete all the existing Problem and Change tickets. 2. Stop the application. 3. Connect to the ...
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Resources
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProWhere do I find the log files that I need to send to technical support team for analysis?
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...