ServiceDesk Plus - MSP | Performance Related | Knowledge Base

• Performance related

• How to enable Performance monitoring tool ?

  To analyze Performance issues, logs and tuning alone won't be sufficient. Hence, we need to follow a few steps to enable the Performance Monitoring tool, which will monitor the application's performance and automatically collects the data when the ...

• Tuning the application in Linux Server

  1. Go to ManageEngine-10510_Postgres\ServiceDeskPlus-MSP\bin and edit run.sh 2. Increase the below entries based on the RAM JAVA_OPTS="$JAVA_OPTS -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m  - For 32 bit, the maximum is 1 GB (1024) ...

• Java Tuning

  This article is common for ServiceDesk Plus MSP and Supportcenter Plus applications. Java Tuning helps in boosting the performance of the application. Java heap has to be configured as per the RAM configured for the server and the available RAM. This ...

• How to collect Thread dump and Heap Dump ?

  For collecting Thread dump: Login to the application and in the browser invoke the URL  http://servername:port/jsp/ThreadDump.jsp  If the application is running in command mode , then at the time the issue occurrence you can collect thread dump by ...

• Performance issues and NMC's post upgrade to 9306. (XSSMigrationSchedule , cleanSoftwareCIs)

  Team,  We are recently facing performance and crash (NMC) issues after upgrading to recent versions (9306 and above). Seems like there are few new schedules introduced which might be causing the issue.  Two of them are "CleansoftwareCIs" and ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• Setup Applications Manager as Service in Ubuntu 16 and above

  From v16140 : Support to install and start Applications Manager as a wrapper service in Linux platforms is provided within the product. For more information, see Starting Applications Manager as a Linux Service. Follow the steps mentioned below to ...