Performance related
Enabling Glowroot for Older Builds
As Glowroot was introduced in latest builds. It's quite difficult to narrow down the performance issues for customers who are still in older builds (Below 10600). Please follow the below mentioned to enable the Glowroot and share the details as per ...
Performance Issue - Inputs required and details to be checked
When there are performance issue's are reported\seen in the application. Check and update the support team with the below details: 1. Is the CPU usage spiking above 80% ? 2. Any specific module being unusable ? 3. Application getting crashed ? 4. ...
Steps to enable Glowroot- 10600 above.
Use: For performance issue in 10.6 and above glowroot must be collected as a part of analysis. 1. If you start application as service, Uncomment below entry in wrapper.conf and restart the application server. ...
How to enable Performance monitoring tool ?
To analyze Performance issues, logs and tuning alone won't be sufficient. Hence, we need to follow a few steps to enable the Performance Monitoring tool, which will monitor the application's performance and automatically collects the data when the ...
Tuning the application in Linux Server
1. Go to ManageEngine-10510_Postgres\ServiceDeskPlus-MSP\bin and edit run.sh 2. Increase the below entries based on the RAM JAVA_OPTS="$JAVA_OPTS -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m - For 32 bit, the maximum is 1 GB (1024) ...
Java and PGSQL Tuning for better performance of the application
This article is common for ServiceDesk Plus MSP and Supportcenter Plus applications. Application performance is based on multiple factors. To gain better performance, we need to tune JAVA / PGSQL. For ticket inflow high environment and more users ...
Performance Debug
For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs, http://servername:portnumber/servlet/PerformanceDebug The above URL works even when the ...
How to collect Thread dump and Heap Dump ?
For collecting Thread dump: Login to the application and in the browser invoke the URL http://servername:port/jsp/ThreadDump.jsp If the application is running in command mode , then at the time the issue occurrence you can collect thread dump by ...
Performance issues and NMC's post upgrade to 9306. (XSSMigrationSchedule , cleanSoftwareCIs)
Team, We are recently facing performance and crash (NMC) issues after upgrading to recent versions (9306 and above). Seems like there are few new schedules introduced which might be causing the issue. Two of them are "CleansoftwareCIs" and ...