How to enable Performance monitoring tool ?
To analyze Performance issues, logs and tuning alone won't be sufficient. Hence, we need to follow a few steps to enable the Performance Monitoring tool, which will monitor the application's performance and automatically collects the data when the ...
Tuning the application in Linux Server
1. Go to ManageEngine-10510_Postgres\ServiceDeskPlus-MSP\bin and edit run.sh 2. Increase the below entries based on the RAM JAVA_OPTS="$JAVA_OPTS -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m - For 32 bit, the maximum is 1 GB (1024) ...
This article is common for ServiceDesk Plus MSP and Supportcenter Plus applications. Java Tuning helps in boosting the performance of the application. Java heap has to be configured as per the RAM configured for the server and the available RAM. This ...
How to collect Thread dump and Heap Dump ?
For collecting Thread dump: Login to the application and in the browser invoke the URL http://servername:port/jsp/ThreadDump.jsp If the application is running in command mode , then at the time the issue occurrence you can collect thread dump by ...
Performance issues and NMC's post upgrade to 9306. (XSSMigrationSchedule , cleanSoftwareCIs)
Team, We are recently facing performance and crash (NMC) issues after upgrading to recent versions (9306 and above). Seems like there are few new schedules introduced which might be causing the issue. Two of them are "CleansoftwareCIs" and ...
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