ServiceDesk Plus - MSP | Performance Related | Knowledge Base

• Performance related

• Steps to enable Glowroot- 10600 above.

  Use: For performance issue in 10.6 and above glowroot must be collected as a part of analysis. 1. If cx starts application as service, Uncomment below entry in wrapper.conf and restart the application server. ...

• How to enable Performance monitoring tool ?

  To analyze Performance issues, logs and tuning alone won't be sufficient. Hence, we need to follow a few steps to enable the Performance Monitoring tool, which will monitor the application's performance and automatically collects the data when the ...

• Tuning the application in Linux Server

  1. Go to ManageEngine-10510_Postgres\ServiceDeskPlus-MSP\bin and edit run.sh 2. Increase the below entries based on the RAM JAVA_OPTS="$JAVA_OPTS -Xms128m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=256m  - For 32 bit, the maximum is 1 GB (1024) ...

• Java and PGSQL Tuning for better performance of the application

  This article is common for ServiceDesk Plus MSP and Supportcenter Plus applications. Application performance is based on multiple factors. To gain better performance, we need to tune JAVA / PGSQL. For ticket inflow high environment and more users ...

• Performance Debug

  For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs, http://servername:portnumber/servlet/PerformanceDebug The above URL works even when the ...

• How to collect Thread dump and Heap Dump ?

  For collecting Thread dump: Login to the application and in the browser invoke the URL  http://servername:port/jsp/ThreadDump.jsp  If the application is running in command mode , then at the time the issue occurrence you can collect thread dump by ...

• Performance issues and NMC's post upgrade to 9306. (XSSMigrationSchedule , cleanSoftwareCIs)

  Team,  We are recently facing performance and crash (NMC) issues after upgrading to recent versions (9306 and above). Seems like there are few new schedules introduced which might be causing the issue.  Two of them are "CleansoftwareCIs" and ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...