ServiceDesk Plus - MSP | Mail Sending | Knowledge Base

• Mail Sending

• Mail sending failed_ Unrecognized SSL message, plaintext connection?

  Log error trace: Caused by: javax.mail.MessagingException: Could not connect to SMTP host: smtp.office365.com, port: 587;   nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? Solution: Error trace means ...

• Mail sending failed_Client was not authenticated to send anonymous mail during MAIL FROM

  Error trace: Caused by: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM Please note that, this is not an issue with the application but with the outgoing mail ...

• "oops, outgoing mail server setting is not configured yet" error on EWS configuration

  The error usually occurs when the user triggers actions that require to send an email but outgoing email is not configured, but there are cases where the error appears on EWS configuration even after the outgoing emails are working fine.  The below ...

• Mail sending failed - sender thread limit exceeded

  If you observe the below error traces in the logs, .SMTPSendFailedException: 432 4.3.2 STOREDRV.ClientSubmit; sender thread limit exceeded [Hostname=XXXX.YY.prod.outlook.com] Then refer the links below to resolve the same, ...

• Mail sending failed_Unable to relay

  Error trace in logs: javax.mail.SendFailedException: Invalid Addresses;nested exception is: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay Possible Cause: The SMTP server does not allow relaying unless you are sending email ...

• Mail sending failed due to SendAsDeniedException

  Log Trace Caused by: com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message Cannot submit message. Cause: ...

• Sending notification failed

  In some scenarios the outgoing emails will error with Sending notification failed message in UI and in the logs you can see, 550 5.2.125 The sender has exceeded the maximum number of messages they are allowed to send via client submission either per ...

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• Popular Articles

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