Issue : Mail fetching stops when mail sent from an unapproved user Issue found in Build number : 14200 Issue fixed in Build number : 14300 Issue ID: 20438 Error trace: ...
Error trace java.net.MalformedURLException: unknown protocol: cid at java.net.URL.<init>(URL.java:618) at java.net.URL.<init>(URL.java:508) at java.net.URL.<init>(URL.java:457) at ...
Getting the below alert after entering the mailbox credentials in the popup. {"error":"invalid_client","error_uri":"https:\/\/login.microsoftonline.com\/error?code=7000215"} Reason: The configured client secret in the application is incorrect. Either ...
Issue: EWS Mail fetching issue using different tenants Error trace on logs: [23:30:20:701]|[01-23-2023]|[com.adventnet.servicedesk.common.MailUtilities]|[INFO]|[73]: Proxy not enabled for ews. isIncoming: true| ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...