General info
Outlook client configuration on the MSP Server
This will help in cases where mail related actions works from the actual mailbox but not from MSP application. Logs would help us find the error trace that leads to the mail server. However, if this needs to be narrowed down further and to confirm ...How a email appends as conversation to existing request
The application append an email to a conversation based on the below criteria 1. Delimiter Based on delimiter configured under Admin >> Mail Server Settings >> Delimiter If the email subject contains a delimiter matching a request ID, then it ...Notification 'From' address based on type of users
Below is a matrix that shows from where users will receive notifications while sending emails to different support email addresses in the application. Users Sends email to Account Support email address Sends email to Group Support Email address ...TLSv1.2 version support for mail protocols.
TLSv1.2 is supported for SMTP and IMAP. TLSv1 and TLSv1.1 can also be removed since it is depreciated. Please go to Admin > Security Settings and remove TLSv1 and TLSv1.1 and save it as highlighted below, ensure TLSV1.2 is enabled. Ensure you do ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...