LDAP / AD
How to import users from AD under a site value configured in different attributes of AD
Applicable for build - 14306 and above. SDP MSP uses attribute values while importing from AD. By Default , the officesite name in AD config is mapped to SDP MSP Site field. In case users wants to use different field for the same purpose, use its ...Issue when trying to import users from ActiveDirectory to ServiceDeskPlus MSP
Trace : '"Normal PING failed for the workstation : dc.internal:636. Result of ping : Ping request could not find host dc.internal:636. Please check the name and try again." Reason : Connectivity failed between application server and AD. Kindly ask ...LDAP Import fails if you use a CN other than Users..
Issue Description: When we import users through LDAP, it seems like if we use the CN = Users as a Base DN its working fine. If you use any other CN apart from that its showing error message like "FAILURE : Error occurred while trying to connect with ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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