JIRA integration - Issue Types are not loaded
Post the JIRA is integrated with SDP MSP , the Projects data gets populated. However the other field - Issue Types will not show any values. To fix this follow the below steps The api call is used to fetch the issue types is ...
Add request API Using Postman
You need to send the technician_key and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Example : ...
This document is to understand the integration possibilities between ServiceDesk Plus (SDP) and ServiceDesk Plus-MSP (SDP MSP) helpdesk applications : What data will be synced between SDP and SDP MSP? Data created/updated in SDP will be synced with ...