ServiceDesk Plus - MSP | FOS Related | Knowledge Base

• FOS related

• Pre-requisites for FOS - Adapter / NIC address

  1. Whether it's two different Physical VM servers (with different hosts) - In this case, you will have a different NIC address / Adapter name. (Adapter name won't be the same) - This model we will support. 2. One VM server where 2 partitioned servers ...

• FOS Notification Mail Related Details

  Case 1 : Master FOS service , Master MSP Service , Slave FOS service will alone gets started in services.msc (windows). Slave MSP service will always be in down status. (Refer Case 1 in below table which is default status when the FOS is enabled)  ...

• Steps to be followed for FOS Crash Issue

  Kindly enable the access logger of Tomcat of the product. This can be done by modifying the <MASTER_prod_home>/conf/server.xml file. Have a BACKUP of this file by creating a COPY of it before doing any modifications. 1) Search for "access log" string ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...