1. Whether it's two different Physical VM servers (with different hosts) - In this case, you will have a different NIC address / Adapter name. (Adapter name won't be the same) - This model we will support. 2. One VM server where 2 partitioned servers ...
Case 1 : Master FOS service , Master MSP Service , Slave FOS service will alone gets started in services.msc (windows). Slave MSP service will always be in down status. (Refer Case 1 in below table which is default status when the FOS is enabled) ...
Kindly enable the access logger of Tomcat of the product. This can be done by modifying the <MASTER_prod_home>/conf/server.xml file. Have a BACKUP of this file by creating a COPY of it before doing any modifications. 1) Search for "access log" string ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...