ServiceDesk Plus - MSP | FOS Related

FOS related
FOS Notification Mail Related Details
Case 1 : Master FOS service , Master MSP Service , Slave FOS service will alone gets started in services.msc (windows). Slave MSP service will always be in down status. (Refer Case 1 in below table which is default status when the FOS is enabled) ...
Steps to be followed for FOS Crash Issue
Kindly enable the access logger of Tomcat of the product. This can be done by modifying the <MASTER_prod_home>/conf/server.xml file. Have a BACKUP of this file by creating a COPY of it before doing any modifications. 1) Search for "access log" string ...

ServiceDesk Plus - MSP | FOS Related | Knowledge Base