MSSQL
Roles required for SQL user
The recommended login account for creating the database requires SQL authentication and it should have the following roles enabled: * dbcreator * Public * Sysadmin If you do not want to provide Sysadmin role to the user, db_creator and Public roles ...The transaction log (Servicedesk_log.ldf) for database 'servicedesk' is full
There are two methods to fix this issue. Method 1 To fix this issue, we have to detach ServiceDesk database, after detaching we can delete the transaction log ( .LDF log) and attach the ServiceDesk database back. The important part in this process of ...Move database from one machine to another
Following is the procedure to migrate your ServiceDesk Plus – MSP database from one MSSQL to another. Step 1: Stop ManageEngine ServiceDesk Plus – MSP service. Step 2: Take a backup of the existing data and configuration under MSSQL database. From ...Steps to enable Read Committed Snapshot Isolation (RCSI)
Enabling Read Committed Snapshot Isolation in MS SQL server In MS SQL environments enabling 'Read committed Snapshot isolation (RCSI)' is the first step in handling application server performance and crash issues. What is RCSI? Since databases handle ...SQL Master Key Password FAQs
How to create the master key password. The user with dbcreator permissions can follow these steps to create the master key password: Open MSSQL Server Management Studio, right-click the database and choose New Query In the workspace, run the ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...