Change Custom Trigger
To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...Automating change stage transition based on task completion
PURPOSE: To automatically move to the next change stage when all tasks are closed, using task custom function and task custom trigger. The attached script triggers upon the closure of each task, verifying whether all tasks within the current stage ...Risk Matrix for Change using Custom Module
PURPOSE: Creating Risk matrix for changes that automatically calculates the risk of a change based on its priority and impact. Similar to the Priority matrix in the request module. TESTED IN BUILDS: 14504 STEPS: Step 1: Configure the Custom Module: ...
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