Billing
Can we extend the expired contract?
Only an active contract can be renewed. If the contract has expired then a new contract has to be created from the latest duration has to be created. Overlapping of dates in this scenario is not possible.Mark Request as Non-Billable
You can make use of Business Rules to set the Criteria as "Request Type is" (or any Criteria as per yours) and under Actions set "Mark Request as Non-Billable". So once the Request is marked as Non-Billable, the worklog added under that request will ...Mark Worklog Billable as NO by default with scripts using Custom Triggers
There are situations, where you want the Worklog to be marked as NON-BILLABLE by default. This can achieved using our Business Rules, where you can have the Action set as "Mark Request" as Non-Billable. However, this option is applicable provided ...
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