Reindexdata - Search not working
On some occasions, the search in modules like Requests, Solutions etc may not work effectively. All database data needs to be reindexed to fix search issues within the ServiceDesk Plus-MSP console. Please follow the below mentioned: 1. Stop the ...
How to share a backup/file attachments over a network path
As i have mentioned the file attachments folder should be shared across a network path and the network path should be mentioned in the following format in the Admin->Self-Service Portal Settings. // Network server name/fileAttachments I have shared a ...
How to change application port
1. Stop the application 2. Open Command Prompt as Admin 3. Go to ManageEngine\ServiceDeskPlus-MSP\bin 4. Invoke command changeWebServerPort.bat [newportnumber] [Protocol http or https] Refer below screenshot
Unable to Reindex in 10.5 builds
Reindexdata batch fails to invoke post 10500 build due to incorrect classpath set in the file. * Navigate to ManageEngine\ServiceDeskPlus-MSP\bin *Take a copy of reIndexData.bat or reIndexData.sh outside the application folder * Edit the ...
Increase Log Count
It is possible to increase the log files count, however increasing the files will have an impact on the performance of the application. Also it is not recommended to increase the count more than 30. For Builds Above 9400 : Kindly navigate to the file ...