Backup password protection
The application backup is protected with a password. The password is required to open the backup file / restore it. This password can be changed in the Admin-> Backup schedule page. Click Edit Scheduling and input the backup password to change the ...
Error while invoking backup_MSSQLException: TDS Protocol error
java.sql.SQLException: TDS Protocol error: Invalid packet type 0x64 at Based on the Email screenshot it looks like you have the "TDS Protocol Error" message. We have seen this message occur under different situations and mostly it is a SQL or ...
Unable to restore database : zip file too large
In oldest versions like 8.0, 8.1. 8.2, 8.3, you may come across restore issues when the backup file is huge (even more than 3 or 4GB). In those cases, this article would be helpful. Scenario 1: If you come across this when you are trying to setup UAT ...
How do I restore the backup data?
NOTE: Data can be restored only across same builds of ServiceDesk Plus – MSP version. i.e. data backed up in 10600 build of ServiceDeskPlus – MSP can be restored only in 10600 build. Please check if the old build and new build are of same build ...
Scheduled Backup Failure
Sometimes the scheduled backup fails due to the below error in the logs, Error Message org.postgresql.util.PSQLException: An I/O error occured while sending to the backend. at ...
How to take a backup in SDP-MSP
In 10.6 when running a backup using backdata.bat/backdata.sh the backup file will be in .ezip format. Backup with .ezip format can be restored to the same database platform only. For example a backup with .ezip when taken from postgres DB cannot be ...
Steps to take PGSQL Dump Backup and Restore
PGSQL – DUMP – Backup Procedure : Login to the MSP application server and perform the below steps, 1. Start the application To take Postgres (Psql) Dump : 3. Open a command prompt and navigate into <ServiceDeskPlus-MSP>/pgsql/bin directory. 4. ...
How do I schedule a backup over a network share?
You can configure a backup scheduling over a network share Click Admin -> Backup Scheduling under General block -> Edit Scheduling link on the right hand side of the page. Set the Backup location as \\Network server name\backup. NOTE: Please provide ...
Restore fails due to CRC error
When the Backup is Password protected, then during restore, the application is unable to unzip the backup file due to CRC error below, Default Backup password: SDP123! java.io.IOException: invalid CRC (MAC) for file: ...
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