To automate an approval for Incident Request Templates
Follow the below steps to add approval script. 1. Go to Admin --> Request Custom Functions -->Request --> Paste the content from the attachment 1. approvals.txt and save it with a name. 2. Configure the custom trigger as in the attached screenshot. ...
Route from default request to service catagories
To route from default request page to service catagories Kindly follow the steps below, Access the Admin Module Select incident template>>Fields and Forms Rules Create a new rule, paste the script and save it I have attached a screenshot for ...
Customize the category list/selection based on template.
The Category applies to all the templates in SDP-MSP. You can hide them using the field and form rules to make them unavailable for users. Under Admin >> Incident Template >> Edit the template in questions >> Field and Form Rules tab. You can ...
Query to list fields used in each request template.
Go to Reports-New Query Report and execute this query. POSTGRES select sd.name "Service Catalog Name",rt.templatename "Template name",fc.field_name "Fields" from requesttemplate_list rt left join servicedefinition sd on sd.serviceid = ...
Unable to save/edit Incident Templates
If you happen to see issue while editing an existing incident template, or error while saving new incident template created with the below error, (INVALID_CSRF_TOKEN) Then get the server.xml from the MSP\conf folder and make the below changes, ...