Customize the category list/selection based on template.
The Category applies to all the templates in SDP-MSP. You can hide them using the field and form rules to make them unavailable for users. Under Admin >> Incident Template >> Edit the template in questions >> Field and Form Rules tab. You can ...
Query to list fields used in each request template.
Go to Reports-New Query Report and execute this query. POSTGRES select sd.name "Service Catalog Name",rt.templatename "Template name",fc.field_name "Fields" from requesttemplate_list rt left join servicedefinition sd on sd.serviceid = ...
Unable to save/edit Incident Templates
If you happen to see issue while editing an existing incident template, or error while saving new incident template created with the below error, (INVALID_CSRF_TOKEN) Then get the server.xml from the MSP\conf folder and make the below changes, ...