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How to assign a department to site and requester
1. How to assign department to new sites - > When a new site is created, it would have a 'General' department which would be available by default. In order to add additional departments, go to Admin - > Account details - > Departments - > select the ...Difference between Default Settings, Custom Settings and Copy Default
In SDP-MSP, the configurations are done based on the site, under Admin >> Sites >> Related Settings, we have 3 different types of settings, Copy Default Settings, Refer Settings and Custom Settings for the features mentioned under How to ...Select site for available groups drop down
Drop down shown in the screenshot will be appeared when there are more than 2500 support groups. This is shown to make it easier for the user to select and associate groups when the count is more.How to make a site(s) Inactive in SDP MSP
Note: As per the design, if you remove a site which is already associated with a request, the same will be moved to Inactive sites to maintain the service history of the site. Steps to make a site Inactive in SDP MSP: 1) Select the site or sites that ...Configuration of Sites_Best Practice
To configure multiple sites with customized / similar configurations, We have multiple options while creating a site. Refer Default settings: If you have common configurations for all your sites. Create those sites with Refer settings. This will ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...