How to assign a department to site and requester
1. How to assign department to new sites - > When a new site is created, it would have a 'General' department which would be available by default. In order to add additional departments, go to Admin - > Account details - > Departments - > select the ...
Difference between Default Settings, Custom Settings and Copy Default
In SDP-MSP, the configurations are done based on the site, under Admin >> Sites >> Related Settings, we have 3 different types of settings, Copy Default Settings, Refer Settings and Custom Settings for the features mentioned under How to ...
Select site for available groups drop down
Drop down shown in the screenshot will be appeared when there are more than 2500 support groups. This is shown to make it easier for the user to select and associate groups when the count is more.
How to make a site(s) Inactive in SDP MSP
Note: As per the design, if you remove a site which is already associated with a request, the same will be moved to Inactive sites to maintain the service history of the site. Steps to make a site Inactive in SDP MSP: 1) Select the site or sites that ...
Configuration of Sites_Best Practice
To configure multiple sites with customized / similar configurations, We have multiple options while creating a site. Refer Default settings: If you have common configurations for all your sites. Create those sites with Refer settings. This will ...