self portal settings
Unable to save attachment path in Self Service Portal
Error Please make sure that the file attachment path exists/available Solution 1. Ensure the attachment path is correct, check the spellings and slahes 2. If the location is a network drive, ensure it is accessible by specifying the same location in ...
Unable to configuring a network drive as attachment path
Error Please make sure that file attachment path exits/available. Fix 1. Ensure you are able to access the network drive from MSP server with the same location provided in Self Service Portal Settings 2. Open services.msc Manage Engine ServiceDesk ...
How Public and Private Solutions work
ServiceDesk Plus MSP allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
Ticket creation from external email sender.
To parse the email from external email address. Follow the below configuration. We have to enable this option to accept "unknown email" (not setup on the system), under Admin > Self-service Portal. Also, select the below option as per your ...
Operational Hours and Differential Hours while adding a worklog
Under Self-Service portal settings, when you have the option "Show in work log differential hours based on SLA configuration" set to "Yes", the application will look for the SLA configuration and show the operational hours accordingly while adding a ...
How to send self service login details to the user?
Login as an Administrator and go to Admin > Notification Rules > Enable the below notification under Requester Notifications and save the settings: Send Self-service login details This can be enabled Account Specifically by choosing the Accounts from ...
Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments
At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings. While download the attachment - It says -> Failed network error. or throws Internal error. Follow the below steps to ...
Change icons for the buttons in SSP
To change the default icons for the buttons available under SSP, To change the Triangle icon for I am facing an issue, and similarly for the other two options, login to the application as an administrator, goto Admin- Self service portal settings, ...
Set Background color for Self service portal page
To set the Background color for Self service portal page, login to the application as an administrator, goto Admin- Self service portal settings . Click on Customize Self service portal, and click on Edit. If you have already set any background image ...
Can requesters resolve or close a request from their self service portal ?
Requesters themselves cannot close the Requests unless the Request is on the status "Resolved".Those Requests with "Resolved" status(set by technicians)can be closed by the Requesters. Requesters can see a Close button when the request is in ...
How to change Base currency in MSP
By default, once you set Base currency under SSP, and as long as you create a new PO the base currency is editable under SSP, as well as under Currency. Once you create a new PO, then the base currency is not editable from UI. The same can be ...