ServiceDesk Plus - MSP | Priority Matrix

Priority Matrix
Priority Matrix option not present in Professional Edition
Impact and Urgency options are only available in the Enterprise Edition of SDP MSP. Priority Matrix will come into place only when we set the Impact and Urgency of a ticket. Since Impact and Urgency is not present in the Professional Edition, the ...
Unable to set Priority field post the user downgrades from Enterprise Edition to Professional Edition License
If you downgrade from Enterprise Edition to Professional Edition license, then the Priority matrix or some more features will be disabled. In case, PriorityMatrix is disabled, then the user cannot modify the Priority field from requests itself. So we ...

ServiceDesk Plus - MSP | Priority Matrix | Knowledge Base