In some rare cases where you would like to be able to close a Request without notifying the customer, please follow the below mentioned: 1. Go to Admin > Notification Rules > Choose the desired Account and disable the rule called, "Acknowledge ...
Here are the steps to apply the Logo on the notification template that is visible to your customers when they receive notifications. You must have the Header Logo already configured at the top left corner of the application. I believe that is the ...
If the URL in notifications are sent with http protocol instead of https even though the application is secured. Then try the below solution. 1. Stop the application 2. Go to <Drive>:\ManageEngine\ServiceDeskPlus-MSP\Conf 3. Keep a backup of the ...
Please note this is applicable only to those Accounts that has only one site. In order to receive technician notification on request creation, for a particular account, we have a work around here. Since there is only one site under this account, ...
Since we do not have direct option to copy paste images, or to insert images from outside to Notification Templates, then this can be achieved using insert html option in the Editor. Below are the steps to do the same, include the image Source as ...