Notification Rules
Restricting Account Specific Notifications for Certain Requesters
Steps are not application in latest builds due to behavior change. In some rare cases where you would like to be able to close a Request without notifying the customer, please follow the below mentioned: 1. Go to Admin > Notification Rules > Choose ...How to include Company logo in the notification emails sent to customers ?
Here are the steps to apply the Logo on the notification template that is visible to your customers when they receive notifications. You must have the Header Logo already configured at the top left corner of the application. I believe that is the ...Notifications Sent with HTTP URL, despite of application being Secured
If the URL in notifications are sent with http protocol instead of https even though the application is secured. Then try the below solution. 1. Stop the application 2. Go to <Drive>:\ManageEngine\ServiceDeskPlus-MSP\Conf 3. Keep a backup of the ...Account based technician notification work around.
Please note this is applicable only to those Accounts that has only one site. In order to receive technician notification on request creation, for a particular account, we have a work around here. Since there is only one site under this account, ...How to insert images in Notification Templates ( Reply and other templates)
Since we do not have direct option to copy paste images, or to insert images from outside to Notification Templates, then this can be achieved using insert html option in the Editor. Below are the steps to do the same, include the image Source as ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...