Business rule
Which rule is executed first - Business Rule or Custom Trigger ?
When both Business Rule and a Custom Trigger is applied in an application, its the Business Rule that will be executed first before the Custom Trigger execution. Business rules will be executed - Before the ticket is created. Custom triggers will be ...Notification in Business rules using Zoho Deluge script - > 10.6
In 10.6, we don't have a separate option to notify technicians under the Business rules option. However, we have introduced something called custom action where more actions could be accomplished. As for notifying a technician/somebody when a ...Technician Auto-Assign vs. Business Rule
If you have selected the option All requests under Tech Auto-assign then even if the Business rule sets a technician, tech auto-assign will reset the technician value. However, when Tech Auto-assign is set as an Unassigned request, Technician ...Business Rule is not working
There are a few configurations that need to be checked for business rules. 1. Account/Site Check the request Account & Site, Now, go to Admin>Business Rules>Filter the Account & Site and make sure the Business Rules is created for the same 2. Rule ...
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