ServiceDesk Plus - MSP | Active Directory | Knowledge Base

• Active directory

• Setting up Active directory domains in SDP-MSP to manage users.

  We can set up multiple domains from Active directory for each account to import and manage users or share a single domain to multiple accounr. 2 types of domain can be added.  1. Account specific domain. 2. Shared domain. Account Specific domain: 1: ...

• Active directory unable to sync

  Error in logs : Error trace : 15:24:14:746]|[02-09-2022]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[640]: Java PING Result for the workstation : 10.64.72.13.  Result of ping : false.| ...

• AD auto import shows technicians name instead of System

  Cause of the issue : The schedule report and ad sync is using the same thread pool , so if a report has used the thread and then AD sync runs on the same thread incorrect user is updated in logs.  Workaround : Execute the following update query in ...

• Import from AD fails when other operations are performed

  Issue is identified in 10506 and occurs through 10510 as on date. Log trace: ​ com.adventnet.persistence.DataAccessException: CSRF Vulnerability found. Restricting DB Modification| [12:26:55:282]|[08-26-2020]|[SYSERR]|[INFO]|[235264]: at ...

• Import additional fields from the Active Directory.

  1.) You may need to first add additional fields under Admin\Users Additional-Fields \Common Additional-Fields if not already done. 2.) The configured additional field will appear in the "Import from Active Directory" window under Admin \ Active ...

• AD Sync issue_Rootpath failure

  Error trace: 09:48:46:989]|[10-31-2019]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[62064]: Log message from WMI task : mwc-dc-01 - LDAP Search : Root Path Failure.  (0x8007052e)| ...

• SSO - Single Sign on pass through - An illustrated config manual_NOT IN USE

  NTLM SSO is discontinued. Only SAML SSO is supported. Refer here.  Access Requirements: Direct access to the Domain Controller. Direct access to the ServiceDesk Plus server. Procedure: (As a best practice, I recommend you to do this activity directly ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...