Active directory
AD auto import shows technicians name instead of System
Cause of the issue : The schedule report and ad sync is using the same thread pool , so if a report has used the thread and then AD sync runs on the same thread incorrect user is updated in logs. Workaround : Execute the following update query in ...
Import from AD fails when other operations are performed
Issue is identified in 10506 and occurs through 10510 as on date. Log trace: com.adventnet.persistence.DataAccessException: CSRF Vulnerability found. Restricting DB Modification| [12:26:55:282]|[08-26-2020]|[SYSERR]|[INFO]|[235264]: at ...
Scheduling AD/LDAP import
Steps to schedule an automatic import using AD/LDAP server: Requesting you to login as an admin to the SDP MSP application. Add the domains using "Windows Domain Scan" option under specific accounts. Now navigate to Account Details>>Active ...
Import additional fields from the Active Directory.
1.) You may need to first add additional fields under Admin\Users Additional-Fields \Common Additional-Fields if not already done. 2.) The configured additional field will appear in the "Import from Active Directory" window under Admin \ Active ...
AD Sync issue_Rootpath failure
Error trace: 09:48:46:989]|[10-31-2019]|[com.adventnet.servicedesk.asset.util.WorkStationDiscoverUtil]|[INFO]|[62064]: Log message from WMI task : mwc-dc-01 - LDAP Search : Root Path Failure. (0x8007052e)| ...
SSO - Single Sign on pass through - An illustrated config manual.
Access Requirements: Direct access to the Domain Controller. Direct access to the ServiceDesk Plus server. Procedure: (As a best practice, I recommend you to do this activity directly from the Domain Controller) 1. Open ServiceDesk Plus in a browser ...