Account CRUD
Query to take the Email domain added in Account Domain field
Query to take the Domain field data - Email domain added in Account Domain Name) select accountid, count(maildomain) from emaildomainaccountmapping group by accountid; Go to Reports -> New query to execute the same.
Unable to add new account
Issue: Sometime when trying to create an account or trying to access an account the below error will be thrown Solution: Please follow the below steps to fix the issue: -> Go to ManageEngine>>ServiceDesk Plus MSP>>conf>>entity_conf -> Check if you ...
Best practices for managing old accounts and sites.
When dealing with old accounts/sites in Service Desk Plus MSP (SDP MSP), it's essential to follow best practices to maintain a clean and organized database. Managing old accounts/sites efficiently can help improve performance, reduce clutter, and ...
Unable to add or edit account and bill rule in 10.6 builds
Error Trace [09:46:20:508]|[04-28-2022]|[SYSERR]|[INFO]|[47]: Caused by: org.json.JSONException: JSONObject["udf_fields"] not found.| Fix * Stop Servicedeskplus-msp service. * Navigate to \ManageEngine\ServiceDeskPlus-MSP\conf\entity_conf and take a ...
Configuring Login Web URL and Login URI for an account
What is a login URL and login URI under accounts? Login Web URL: A login URL is the locator of a resource (Which can be used to locate the address of a resource in the internet). Login URI: It is the identifier, which is used to identify any resource ...
How to add hyperlinks in Advisory for MSP Account ?
Under Account Tab>Editing the Account will have an advisory field in which we can configure hyperlinks. However, under Admin>Oranization Details the feature is not available. Feature ID: 13986 Workaround 1. Click on Reports Tab>New Query Report>Run ...
How to use Account based support e-mail address ?
How can i raise a request through an Email and how it will be assigned to an Account? In your mail-server, create a user e-mail account to which all e-mails will be fetched. Create an e-mail alias for this e-mail account for each of your customer ...