How to
Steps to Run multiple Manage Engine Products in the same server.
The server should have sufficient resources to run them all together. ManageEngine products make use of different ports for each application so they can be installed on the same server. However you will have to overcome following issues while using ...Is it possible to set My Passwords tab as default tab when user login to Password Manager Pro webconsole ?
Yes, you can very well set the My Passwords tab as the default tab. Please navigate to Admin tab -> General Settings ->User Management ->Default tab display in Home tab -> Select My Passwords->Click Save. Now when the users click Home tab, My ...How to delete recorded sessions from PMP server
To delete the recorded sessions, please navigate to Audit --> Resource Audit and in the right hand side corner select "Audit Actions" -->Configure Audit and scroll to the bottom end and specify the number of days you wish to retain the Audit records. ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...