How-Tos
Dependency field removal and prevent auto update
The dependency field of the devices can be entered manually or it can update itself when a layer 2 map is created. If you remove the dependency manually, it will be populated again since by default the layer 2 map will have a auto-discovery interval. ...
How to Enable Debug For IPSLA
Please do the following : Stop OpManager Rename logs folder add the below parameter in their wrapper.conf file wrapper.java.additional.<next-number-in-the-series>=-DADV_WIFIMEDIATION_DEBUG=true Restart OpManager Try adding WAN RTT monitor now ...
Steps to Check the Data Collection Issue
Steps to check the data collection issue :- Generate threadDump using any one of the following url http://opmanager:port/GenerateThreadDump.do http://opmanager:port/servlet/GenerateThreadDump Analyse the threaddump for any BLOCKED threads If there is ...
How to use MIB Browser?
The MIB Browser utility is a handy tool to troubleshoot SNMP issues. You can query an SNMP variable on a device to check for its response. Using this utility, you will be able to: assess the availability of SNMP on the device query a variable for ...
Server Disk utilization Formula(SNMP)
OpManager uses HostResources.mib and its OIDs to calculate the disk utilization. The OIDs(and the responses) that you have to check are 1).1.3.6.1.2.1.25.2.3.1.2 :hrStorageType 2).1.3.6.1.2.1.25.2.3.1.4 : hrStorageAllocationUnits ...
Mib parsing errors and explanation
Error Message Reason The identifier should start with lowercase letter When the identifier starts with an uppercase letter, a special character, or a number, this exception is thrown. The identifier, other than the Module Name and Textual-Convention, ...
Disable WebClient from automatically launching when service is started
Customer can disable the webclient during the OpManager Server Startup by modifying the file Opmanager_processinfo.xml under <OpManager>\\conf folder. look for this line <COMMAND Name="StartOpManagerWebClient" Type="InvokeClass"> ...
How to remove the ServiceDeskPlus details in OpManager?
ISSUE: To remove the ServiceDeskPlus details in the Add-On settings page and from the device snapshot page. SOLUTION: We need to delete entries in the three tables in the database. 1. Connect to the database using this command, ...
Steps for configuring SNMPv3 on a Router
Steps for configuring SNMPv3 on a Router Here are the steps to configure SNMPv3 on a router and opmanager. Lets configure a privileged user called Henry with the relevant details below. username : Henry authProtocol : MD5 privProtocol : DES ...
How to uninstall and reinstall OpManager Service?
1)Stop OpManager service 2)Go to OpManager command prompt with Run as administrator Option 3)Change directory to OpManager/bin and execute " opmanagerservice.bat -r " Ex: C:\ManageEngine\OpManager\bin>OpManagerService.bat -r (The above ...
How to delete the SMS Queue from OpManager database?
Connect to OpManager database and run the below database query : delete from sms_out; Refer the link below to connect to OpManaqger database : https://support.zoho.com/portal/manageengine/helpcenter/articles/connecting-to-the-opmanager-database
How to query SNMP Variables in OpManager?
The MibBrowser utility is a handy tool to troubleshoot SNMP issues. You can query an SNMP variable on a device to check for its response. Using this utility, you will be able to: assess the availability of SNMP on the device query a variable for ...
Device discovered as unknown even through configured with SNMP credential in OpManager
Issue: Device discovered as unknown even after adding the SNMP read community. Reason: The device may not be configured properly with SNMP or OpManager is not configured properly with device SNMP community. Resolution: You may check for the ...
How to generate Support information file in OpManager
To generate Support information file: Mouse over to Support Tab on top right corner after login to OpManager webclient> Click Support > Support information file >once the file is generated click send. Support information file will be uploaded to ...
REMOVING UNSOLICITED TRAPS FROM OPMANAGER DATABASE
Connect to OpManager database and execute the below query : Refer the link below to connect to OpManager database : https://support.zoho.com/portal/manageengine/helpcenter/articles/connecting-to-the-opmanager-database 1. Run this command from the ...
Upgrading OpManager when it is installed on linux server
1)Stop OpManager server using command .\StopOpManagerServer.sh username password Ex: .\StopOpManagerServer.bat admin admin 2)Backup OpManager database Refer the link below to run backup : http://help.opmanager.com/#backup_restore 3)Run the ...
How to Configure SNMP Service (Add SNMP Read/Write community string) on Windows devices
Question: How to Configure SNMP Service (Add “public” community string) Solution: Click on Start button, then go to Control Panel. Open "Service/SNMP" (Click Start > type "services.msc inside run window) Locate and right click on SNMP Service, then ...
How to start OpManager through command Prompt?
Question : How do I start OpManager using Command prompt rather using Windows service for the troubleshooting purpose? Solution: 1)Stop ManageEngine OpManager Service if running ( Go to Run > type "Services.msc" > ...
How do I move my current OpManager license files to my new server?
Question: I am rebuilding my OpManager server from scratch, I want to move my license file from my old server. Solution: There are 2 ways to get the license information to the new server. Option 1: If you have the Opmanager License file which is ...
Changing syslog port in OpManager
Question : How do I change syslog port in OpManager? Solution: By default syslog port is configured to 514, to change the port , go to OpManager admin tab> Syslog rules >Actions > Syslog port > change the port > save.
Install and Enable SNMP Service in Windows XP, Vista and 2003
Question: How to Install and Enable SNMP Service in Windows XP, Vista and 2003. Solution: SNMP (Simple Network Management Protocol) is an internet protocol used in network management systems to monitor network-attached devices such as computers, ...
Configuring SNMP on Redhat Linux server
Question: How do I configure SNMP on my Redhat Linux server. Solution: (1) Edit the file /etc/snmp/snmpd.conf using a text editor such as vi, enter: # vi /etc/snmp/snmpd.conf Change/Modify line(s) as follows: Find the following Line: com2sec ...
Upgrading OpManager
Before proceeding with the below upgrade steps, Take backup of OpManager using this link 1. Stop OpManager service. 2. Open the command prompt with administrative privilege and run the script UpdateManager.bat under \\opmanager home\\bin folder. ...
How To convert the Temperature Value from Celsius to Fahrenheit?
Question: How to convert Cisco 2800 Temperature value from Celsius to Fahrenheit. Solution: This is the default OID of Cisco Temperature in Celsius (1.3.6.1.4.1.9.9.13.1.3.1.3.1) Formula to convert the value from Celsius to Fahrenheit : Fahrenheit ...
How to Receive SNMP informs in OpManager?
SNMP Notifications can be sent as Traps or Inform requests. Traps are unreliable because the Manager does not send any acknowledgment on receiving the Trap. So, the Agent cannot determine whether the Trap was received by the Manager or not. However, ...
Monitoring the Custom EventLog in OpManager
Monitoring the Custom Eventlog in OpManager. We already support monitoring the Custom Eventlogs in OpManager. The custom Eventlog that have multiple branches (for ex : Microsoft > Windows >TaskScheduler > Operational) doesn't report the errors to ...
Remove or Hide tabs in OpManager (version 11.0)
Question : How do I remove/hide tabs from OpManager? Solution : OpManager has a built-in feature to customize tabs where you can hide unwanted tabs, to hide any tab , click on admin option on the top right corner > Edit tab > click on the ...
Connecting to the OpManager Database (Applicable for versions 12.4 and below)
Question: How to connect to OpManager Database? Solution: We can connect to the database from OpManager Web client itself ( Update Queries have to be executed by connecting to the database directly) (Click on Support ícon on top right corner >DB ...
Changing the size of the SQL Server Express transaction log
Question: How do I increase my SQL Server Express transaction log size? This article provides steps to change the size of the SQL Server Express transaction log. You may want to change the log size to, for example, restrict its growth. Solution: ...