FAQ
How to configure OpManager to log a ticket to Service Deskplus to a specified default site?
Solution: Making the below changes will create tickets with a default Site name. 1)Open the file /Opmanager/conf/SDPMSPConfig.xml in a Wordpad 2)Enter the site name between <SDP-Params> to which Opmanager has to log tickets (it is case sensitive) ...
Configuring a non admin user for WMI monitoring
Configuring a non-admin user for WMI monitoring You can configure a regular Windows user to access WMI information by adding the necessary user account to the Distributed COM Users and the Performance Monitor Users group using lusrmgr.msc, and then ...
Database Migration - MySQL to PgSQL
The DB migration from MySQL to PgSQL involves taking a PgSQL compatible backup, re-installing the product with PgSQL database and restoring the backup. The procedure for the above is a little tedious and time consuming in version 9 & 10. So, please ...
How to start OpManager through command Prompt?
Question : How do I start OpManager using Command prompt rather using Windows service for the troubleshooting purpose? Solution: 1)Stop ManageEngine OpManager Service if running ( Go to Run > type "Services.msc" > stop the ...
Feature limitation when OpManager is installed on Linux Server
Question: What I am losing if I install OpManager on a Linux server? Solution: If OpManager is installed on Linux/Unix based server instead of Windows, OpManager will lose the WMI based monitoring functionality (example : Monitoring of ...
Compatible modems for Modem based SMS in OpManager
We have announced End-of-Support for this feature on Oct 31 st 2018. Please refer this forum post for details and other alternatives. https://pitstop.manageengine.com/portal/community/topic/end-of-support-for-modem-based-sms-and-appsms-notifications ...
Upgrading OpManager to the latest build
Question : How to upgrade OpManager to the latest build. Solution: Based on the current version choose the below path for the upgrade. 8000/8721/8723/8800 -->> 8810 8810/8811/8812/9000 ...
Database information in OpManager
Question: Where can I find my OpManager database information? Solution: OpManager database information is stored in the file "database_params.conf" under OpManager/conf folder. The database server name/IP , database name, database type and user ...
Migrating OpManager from one server to another
Here are the steps to go about migrating OpManager to a new server: 1. Please click on Support->About on the OpManager webclient to make a note of the build number of the existing OpManager installation. 2. Take a backup of your existing database by ...
95th Percentile
The 95th percentile is the number that is greater that 95% of the numbers in a given set. The reason this statistic is so useful in measuring data throughput is that it gives a very accurate picture of the maximum traffic generated on an interface. ...
Ports used by OpManager
Please refer the details mentioned under the heading "Port requirements" https://www.manageengine.com/network-monitoring/help/hardware-and-software-requirements.html
Testing the WMI connection with WBEMTEST
To check if the connection between OpManager server and the monitored device is clear, Please perform the below steps, 1. From OpManager server, click on "Start>Run--->wbemtest" and click on ok. This will launch WMI tester. 2. Click on "Connect" and ...
Modem Based SMS Configuration
Prerequisites: Any Modem that supports the following pre-requisite conditions can be used with OpManager. 1.Modem\Mobile must have GSM functionality. 2. Must have provision for inserting SIM. 3. Should support 7bit (GSM default alphabet), 8bit and ...
MSSQL Transaction Logs Full
Steps to clear the Transaction logs. 1. Shutdown opmanager service. 2. Change the Recovery Model to Simple by following the steps below: Go to SQL server-->OpManagerDB properties-->Options-->Recovery Model-->Simple. (You can replace it with full mode ...
Printer status OIDs
Here are the below OIDs we use to get the status of the printer which are hard coded in OpManager: 1. .1.3.6.1.2.1.25.3.2.1.5.1 Printer Operational status like Up, Down or Warning 2. .1.3.6.1.2.1.25.3.5.1.1.1 Printer Current status like idle, ...
Viewing OpManager CCTV or Dashboard views outside of OpManager
To view OpManager CCTV or Dashboards outside OpManager : For customers using build 12200 and above, follow the steps below: Example: ...
SNMP OIDs used for Hardware Monitoring in OpManager.
Please find the list of OIDs used to get the hardware information using SNMP. For Cisco devices: MIB Name: Cisco-envmon-mib .1.3.6.1.2.1.47.1.1.1.1.13.1 - HW_MODEL .1.3.6.1.2.1.47.1.1.1.1.11.1 - HW Serial num Temperature: .1.3.6.1.4.1.9.9.13.1.3.1.2 ...
bcp.exe and bc.rll error message while restoring MSSQL Database ( Build 9450 and above)
Question : I am trying to restore OpManager database to my new MSSQL DB, getting error message asking me to copy bcp.exe and bcp.rll files to OpManager home folder. Solution: Copy bcp.exe and bcp.rll files from your MSSQL server to OpManager home ...
WMI credentials does not pass with error "RPC Server Unavailable"
Steps to troubleshoot "RPC Server Unavailable Error" when adding Windows Server through WMI mode in OpManager. 1) Try to add the server using domain-name\username and with username alone. 2) Check whether you are able to ping the remote windows ...
WANRTT Monitor stopped working
Issue : WANRTT monitor stopped working in OpManager. Solution : This could be due to the changes happened in the Cisco source devices for some reason , possibly after a router reboot. Click on IPSLA WAN tab under ...
Getting File corrupt or DIsk space error while upgrading
Issue : Getting "File corrupt or Disk space error" while upgrading OpManager. Solution: This could be due to unavailable space on the drive where OpManager installed , if that is not the case , if Operating system's 'Regional ...