How-T
Total database consumption of space by NFA
Note: This feature works in 123288 and above releases only and is applicable for both PGSQL and MSSQL. NetFlow Analyzer stores two kinds of data(i.e RAW data and Aggregated data), we can separately get the total amount of table space taken by NFA by ...
Aggregated Table missing in NetFlow Analyzer v12 and above
Please follow the below steps: Download and unzip the folder named CheckAggTables from the below link: For version 10250: https://uploads.zohocorp.com/Internal_Useruploads/dnd/NetFlow_Analyzer/o_1c82thak3ugt5nr1vj73bo12qd1/CheckAggTables.zip For ...
Firewall Analyzer Mysql to Pgsql migration steps.
Stop the Firewall Analyzer Service. Take the backup or a VM snapshot of ManageEngine\Firewall folder. Download the correct zip files based on your OS(32/64bit) from the below link and extract it under <Firewall Analyzer Home>. ...
Delete Pass through or AD login from the DB
1. Open a CMD with Admin privilege and navigate to \ManageEngine\Opmanager\pgsql\bin\ directory and execute the below command to connect to the database, psql.exe -U postgres -p 13306 -h 127.0.0.1 OpManagerDB 2. Now execute the below query, delete ...
Fix for the issue with more that 100 user logins in v12 and above
Please follow the below steps regarding the issue with more than 100 configured users: Stop OpManager service. Open the file named ehcache.xml in Wordpad as administrator from the location OpManager_Home\classes\cachelib Please change ...
Mssql custom port & custom instance issue: FWA
The below fix has to be applied after ensuring the bcp files are copied and the native client is installed. 1. Go <HOME>\conf location, open database_params.conf file. 2. Add 'instanceName = <db instance Name>' parameter in the url. ...
Incorrect traffic information in Netflow analyzer
NetFlow Analyzer shows the information based on the flow Packets (NetFlow, sflow, Jflow, netstream etc..) exported by the device to the NetFlow Analyzer installed server. We have seen many customers come with the issue that the Utilization ...
Used Rules Not Shown for Cisco ASA (FWA)
For every transaction happening in Cisco Firewall, an rule configured in it matches. This matched policy along with complete transaction detail is audited through Message-ID 106100. Please follow the below link which provides more information about ...
Migration of Database from MYSQL to MSSQL in the Firewall Analyzer
Please refer the below link for MYSQL to MSSQL migration. http://www.manageengine.co.in/products/firewall/help/appendix/migrating-data-mysql-mssql-database.html Note: I request to stop the Firewall Analyzer service and take the backup of complete ...
Patch to resolve the issue with NCM 12200 device backup(MSSQL)
Hi , Thank you for sending us the requested logs. We have analyzed the logs and created the fix the issue. Please follow the steps mentioned below and check on the issue: Please apply the patch to resolve the issue with the device backup in NCM ...
Patch to resolve the issue with NCM device backup(postgres)
Please apply the patch to resolve the issue with the device backup in NCM 12200(postgres) 1. Stop the OpManager server. 2. Please download the fix from the below link : ...
Device Expert_old
Note: These steps are only application over the Device Expert build 5990 with Postgres database. Also take the backup of complete DeviceExpert_Home directory after stopping the Device Expert service and proceed with the below steps. Stop the Device ...
Upgrade form version 12.0 and above to latest 12.2
Download the PPM file from the below link: https://manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-2_0_0.ppm 1. Shut down OpManager. (If OpManager is running as a windows service, stop the service from 'Control Panel' > ...
GoogleMap issue fix for version 12000 and above
Hi , Thank you for writing to us. Please follow the steps as mentioned below and check on the issue: 1. How to get the API Key: Please refer the below document to generate API Key. ...
Steps to fix the issue with User creation in NCM11
Note: The steps will only work over the NCM build 11000 1. Open Command prompt as Administrator and navigate to NCM_Home/pgsql/bin 2. Enter below to connect to the database: For Windows : psql -U postgres -p 13310 -h 127.0.0.1 -d netflow For ...
Postgres database corruption
Please follow the steps, the there is database corruption with the below error message due to low disk space in the drive: org.postgresql.util.PSQLException: ERROR: could not read block 0 in file "base/16384/116045": ...
Steps to add password to postgres database in NFA12 & NCM12
1) Start OpManager service 2)Connect to OpManager database : a)Go to OpManager\pgsql\bin folder b)Type psql -U postgres -h 127.0.0.1 -p13306 OpManagerDB c)Once connected to the Database, execute the below query to set password ALTER ...
NCM/NFA 12100 Consolidated Fix
Note: This is applicable only for NCM/NFA/FWA Build 12100. Make sure to take the backup of the installation before applying the patch. Patch: 1. Stop NCM(OpManager) Service. 2. Download the patch file from the link here 3. Copy and extract (using ...
Upgrade 12000 to 12100
Note: This is applicable only for NetFlow Analyzer Build 12000 and above. Make sure to take the backup of the complete <OpManager_Home> directory after stopping the service before following the steps. For Windows Upgrade: 1. Stop NetFlow ...
Consolidated fix for NetFlow Analyzer Build 10250 for Stand Alone
Note: This can be done with NetFlow Analyzer build 10250 only. Take the backup of the files before replacing. For Distributed Edition, make sure to follow the steps in Central and Collector servers. The consolidated fix is available over 10250 which ...
Consolidated FIX for NFAPlugin-10250
Note: This can be done with NetFlow Analyzer build 10250 only. Take the backup of the files before replacing. The consolidated fix is available over 10250 which includes : 1) Alert Profile query optimization 2) Custom DashBoard Report 3) Application ...
MYSQL recovery
To recover MYSQL DB which had failed to work recently, follow the steps below - 1 - Stop netflow analyzer service 2 - Make sure there are no mysqld-nt.exe or java.exe processes running. 3 - Navigate to %Netflow%\BIN and edit startDB.bat/sh with a ...
MSSQL Database shrink.
To reduce the MSSQL database size, please follow the below steps. 1. Stop the NetFlow Analyzer service. 2.Open a command prompt as administrator(Right click and run as administrator) Navigate to <NetFlow_Home\troubleshooting\>. 3. Execute the ...