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#9113995 - Debug
Issue: IMAP with TLS is working for the customer. However, it is not possible to configure IMAP with TLS in SDP app. Debug: Debug jar has been prepared to check which configuration works for the customer. Also, debug prints will be printed in the ...DataBackup settings in the Analytics Plus is unresponsive upon clicking
Issue: Problem while restoring. Cause: The"Data Backup" setting page will not be responsive when we select folder (backup directory) other than the AnalyticsPlus installation folder during the backup. This is a code-level issue. Error trace: ...Apply Certificate for Office365 MailBoxes which is using OAuth for Authorization
User can configure O365 in both incoming & outgoing settings in SDP. To Connect mail server from SDP, its certificates should be available in SDP's Keystore. This document is for users who have applied internal CA Certificate for O365 OAuth ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...