Device Rule
Adding firewalls manually without syslogs
Sophos XG API - Troubleshoot Dcoument
Notes: Before checking API access, please confirm that the password contains special characters other than those listed below: @ ! # $ ^ ( * } { ) - = , . / ? | ] [ Since the Sophos XG XML API does not support other special character values, we have ...Cisco Firepower - Device Rule Issues Troubleshooting Tips
Case 1: Device rule add failed because of read-only user credentials. How to confirm: Method 1: Please login device using putty console, Copy and paste below commands in putty console: show access-list show running-config show startup-config If those ...Checkpoint Device rule - Troubleshooting Tips
API - failed case analyze: Download curl tool and extract the downloaded zip file in FWA installed machine (https://curl.haxx.se/download.html) - (only for Windows machine, curl tool by default bundled in linux machines) Go to "AMD64" folder in ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...