How to enable API: Go to Authentication > Users to create a new user for the API call. The user type will need to be Administrator and its profile will require read/write permissions. This API user is optional, its purpose is to lock the user down to ...
Case 1: Device rule add failed because of read-only user credentials. How to confirm: Method 1: Please login device using putty console, Copy and paste below commands in putty console: show access-list show running-config show startup-config If those ...
API - failed case analyze: Download curl tool and extract the downloaded zip file in FWA installed machine (https://curl.haxx.se/download.html) - (only for Windows machine, curl tool by default bundled in linux machines) Go to "AMD64" folder in ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Follow the steps mentioned below to install AppManager as a service on a Linux box. Copy the attached AppManagerLinuxService file to /etc/init.d directory as the file "AppManager" Edit the MDIR variable in this file (in two locations) which should ...