Performance
Troubleshooting: Some events are not available in the Search tab | EventLog Analyzer
Issue description The user might not be able to see some events that happened natively within the EventLog Analyzer Search tab. This article offers steps to review and resolve this issue. Possible causes The event was not recorded natively due to ...How to find the EPS for Windows devices
Objective This utility offers the events per second (EPS) estimator for calculating EPS for your Windows devices without installing EventLog Analyzer. You can leverage the tool to gain detailed insights into the log flow and fine-tune or filter it to ...Disk Space Alert: EventLog Analyzer Installation Drive Reaching Capacity Threshold
Issue description This document provides a technical overview, possible causes, recommended resolution steps, and best practices for handling the "Disk Space Alert: EventLog Analyzer Installation Drive Reaching Capacity Threshold" notification. This ...How to calculate IOPS of disks in Windows
Objective It is essential to calculate the input/output operations per second (IOPS) value of the disk where EventLog Analyzer is installed. This gives insights into the performance of the disk and helps determine if the disk would be suitable for ...Error: Low memory detected on Log360's Elasticsearch
Issue description When using build version 12411 and below, you may get this in-product critical notification: Low memory detected on Log360's elasticsearch, increase the memory to at least X GB. This article explains the error message and what ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...