Windows Device
Does the given credentials of a Windows device have permission for log collection?
Case 1: The account is a local administrator or a domain administrator. The credentials will, by default, have the required permissions. Case 2: The account is a non-admin domain user. Provide the non-admin domain user with the required permissions. ...Enabling historic log collection in EventLog Analyzer
EventLog Analyzer collects all the logs present in the Windows Event Viewer (i.e., Windows Logs > Application, Security, System) when the historic log collection option is enabled. To enable historic log collection, follow the steps below: Navigate ...Windows device status: Access denied
The Access denied error indicates that the user account dedicated for log collection does not have the necessary access and permissions to collect logs from the respective devices. There are two approaches to fixing the error: Using a domain admin ...Windows device status: RPC server is unavailable
The RPC server is unavailable error will be displayed in the device status field if there isn’t any communication between the EventLog Analyzer server and the respective machine from which the logs should be collected. This lack of communication ...Configuring event sources
Follow the step-by-step procedure below to configure event sources in EventLog Analyzer. To start with, ensure that the following ports and protocols are available for configuring the event source. Port 139 and 445: SMB and Remcom protocols 135, 137, ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
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