Agent Log Collection
How to install EventLog Analyzer Agent on Windows Devices using Microsoft SCCM
Overview EventLog Analyzer requires agents in specific scenarios to ensure proper log collection and file monitoring: Windows File Server Monitoring: Agent is required for monitoring files in Windows file servers. RPC connectivity issues: If RPC ...How to perform offline log collection using the EventLog Analyzer agent
Objective When there is a intermittent connection or loss of communication between the agent and EventLog Analyzer server, the agent can perform offline log collection and store the logs to a data directory of a defined size. Once the connection is ...How to install the EventLog Analyzer agent on Windows devices: Manual installation
Overview EventLog Analyzer requires agents in specific scenarios to ensure seamless log collection and file monitoring: Windows file server monitoring: An agent is required to monitor files on Windows file servers. RPC connectivity issues: An agent ...How to install the EventLog Analyzer agent on Windows devices using a GPO
Overview EventLog Analyzer requires agents in specific scenarios to ensure seamless log collection and file monitoring: Windows file server monitoring: An agent is required to monitor files on Windows file servers. RPC connectivity issues: An agent ...How to associate Windows devices with an existing agent
Objective To optimize the bandwidth usage between your environment and the EventLog Analyzer server, you can install an EventLog Analyzer agent in one of your Windows devices and associate other Windows devices with the agent. By doing so, all the ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...