Log collection
Setting up alerts
How to: Hint on setting up alerts First, always check if any of the predefined alert criteria would satisfy the requirement. Proceed with custom alerts only if the requirement is very peculiar. Log on to GUI ⇾ Go to the "Alerts" tab ⇾ click on "Add ...Application and services log collection
EventLog Analyzer supports the collection of application and services logs from the Event Viewer. For example, to successfully collect PowerShell logs from Windows, you have to add a key inside the registry of the respective client machine from which ...Enabling historic log collection in EventLog Analyzer
EventLog Analyzer collects all the logs present in the Windows Event Viewer (i.e., Windows Logs > Application, Security, System) when the historic log collection option is enabled. To enable historic log collection, follow the steps below: Navigate ...Log collection failure alerts
Device down alert: When configured devices don't respond to pings from EventLog Analyzer, it implies either of the following: The selected Syslog devices are not sending logs to EventLog Analyzer. EventLog Analyzer has not collected logs from the ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro