Service account
Resolving weak Diffie-Hellman public key warning in Elasticsearch (ES)
Issue description When performing a security scan or SSL configuration check on the EventLog Analyzer server, you may encounter the warning message: Weak Diffie-Hellman Public Key in ES. This indicates that the default ephemeral Diffie-Hellman (DH) ...How to set folder permission for EventLog Analyzer installation directory: Windows
Objective This document focuses on setting up folder permission for the installation directory to ensure seamless usability and to secure the installation from unauthorized access. Unauthorized access to the installation directory could mean a user ...How to set folder permissions for the EventLog Analyzer installation directory: Linux OS
Objective This document focuses on setting up folder permissions for the installation directory to ensure seamless usability and to secure the installation from unauthorized access. Unauthorized access to the installation directory could enable a ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...