Installation and deployment
How to restore a backed up instance on a different server?
1. Copy the entire <EventLog Analyzer Home> directory to the new server. It is highly recommended that the new location be the same as the older one. Eg: If the product was installed on an old server in C:\ManageEngine\EventLog, please make sure you ...How to backup and restore an EventLog Analyzer instance?
Backup Process: IMPORTANT: A backup of EventLog Analyzer should not be taken when the instance is running. Stop the ManageEngine EventLog Analyzer service. Open a command prompt with admin privileges. Navigate to <dir>:\ManageEngine\EventLog ...How to find the build number and version?
Open the 'EventLog Analyzer' web client. Click on the question mark '?' on the right side of the top pane. Select the 'About' option. A pop-up window appears containing details of your EventLog Analyzer version. You can find the build number from the ...Installing Log360 as a service
How to: Deploying Log360 as a service: Via Command Prompt: Remote login to the Log360 Server. Open a command prompt with admin privileges. Navigate to <dir>:\ManageEngine\Log360\bin Execute the following commands to ensure that the instance is not ...
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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