Installation and deployment
How to restore a backed up instance on a different server?
1. Copy the entire <EventLog Analyzer Home> directory to the new server. It is highly recommended that the new location be the same as the older one. Eg: If the product was installed on an old server in C:\ManageEngine\EventLog, please make sure you ...How to backup and restore an EventLog Analyzer instance?
Backup Process: IMPORTANT: A backup of EventLog Analyzer should not be taken when the instance is running. Stop the ManageEngine EventLog Analyzer service. Open a command prompt with admin privileges. Navigate to <dir>:\ManageEngine\EventLog ...How to find the build number and version?
Open the 'EventLog Analyzer' web client. Click on the question mark '?' on the right side of the top pane. Select the 'About' option. A pop-up window appears containing details of your EventLog Analyzer version. You can find the build number from the ...License file on a Log360 Instance
How to: Applying a License file on a Log360 Instance Open the Log360 UI and login using the default/super admin credentials. Go to the Admin tab ⇾ Administration ⇾ Log360 Integration ⇾ click on "Sync Now" and ensure that all the required components ...Installing Log360 as a service
How to: Deploying Log360 as a service: Via Command Prompt: Remote login to the Log360 Server. Open a command prompt with admin privileges. Navigate to <dir>:\ManageEngine\Log360\bin Execute the following commands to ensure that the instance is not ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...