Zia request reopening not working despite adding email headers in outlookHandler.txt
Issue: Zia request reopening not working due to the presence of email headers in the email despite adding those headers in outlookHandler.txt
Fix: The newline characters and other white spaces are trimmed while reading the email headers in Signature removal algorithm
Instructions:
->Create a folder named "fixes" under <SDP-HOME> if not exists (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
->Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "EmailHeaderNewlineFix.fjar" attached in this article.
->Restart the Application service.
Build compatibility: 14700
For any other build no above 14700, kindly contact developer team before providing the fjar.
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