Zia Prerequesite when upgrading from version 14200 to 14300
Issue:
Upgrade failed in Linux - ubuntu
The GLIBC version should be 2.14 or higher and the versions below 2.14 will face the upgrade failure.
Error:
Workaround:
Step 1: Please run the below queries in the report one by one by navigating to Reports >> Query report. Please save the output of each and every query.
select * from zia_approvalprediction;
select * from zia_reopenprediction;
select * from ai_wosuggestion;
select * from ai_wodiscarddetails
Step 2: Disable the Zia ---> Navigate to Admin >Zia .
Kindly check if you have disabled all configurations on the above page.Also check if you have disabled the Zia bot too.
Step 3:Then proceed with the upgrade by Disabling the Zia. After the successful upgrade you could enable the zia.
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