ZIA: Out of office mail issue - Direct case
Issue: Incorrect approval prediction due to out of office mail contents.
Fix: Before sending for approval prediction, a direct case to check if "out of office" phrase is present in the query. If yes, then show the status as "Unable to predict"
Instructions:
->Create a folder named "fixes" under <SDP-HOME> if not exists (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
->Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "OutOfOffice_14506.fjar" attached in this article.
->Restart the Application service.
Issue Id: SD-121348
Build compatibility: 14506
For any other build no above 14506, kindly contact developer team before providing the fjar.
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