ZIA: Out of office mail issue - Direct case
Issue: Incorrect approval prediction due to out of office mail contents.
Fix: Before sending for approval prediction, a direct case to check if "out of office" phrase is present in the query. If yes, then show the status as "Unable to predict"
Instructions:
->Create a folder named "fixes" under <SDP-HOME> if not exists (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
->Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "OutOfOffice_14506.fjar" attached in this article.
->Restart the Application service.
Issue Id: SD-121348
Build compatibility: 14506
For any other build no above 14506, kindly contact developer team before providing the fjar.
New to ADSelfService Plus?
Related Articles
Zia prediction failure due to security statements at the front of email content
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...Zia-prerequisites
Dear Users, From Supportcenter Plus build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia-prerequisites
Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers
Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in it. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, we ...Zia Prediction Fails When Email Content has Classifications - Extended Version
Issue : Zia Approval prediction is not working when the prediction query has email classification content in it. Fix : In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them ...