Zia Bot is not working after upgrding to 14300 or above
Issue:
Due to a security fix for Chat module done in 14300, Zia Bot is not working when Requester or Technician Chat is disabled.
Issue 1: After upgrading, starting the application server and opening Zia Bot
Issue 2: Only when the technician chat is disabled
Issue 3: Only when the Requester chat is disabled
Fix:
The security fix will not be applicable for Zia Bot chat alone and to fix the issue please follow the below instructions.
Instructions:
->Create folder named "fixes" under <SDP-HOME> if not exist (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
->Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "112886_ziabot.fjar" which is being attached.
->Restart the Application service.
Issue ID: SD-112886
Compatibility: 14300 - 14306
New to ADSelfService Plus?
Related Articles
Zia-prerequisites
Dear Users, From Supportcenter Plus build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia-prerequisites
Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia Prediction Fails When Email Content has Classifications - Extended Version
Issue : Zia Approval prediction is not working when the prediction query has email classification content in it. Fix : In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them ...Zia Prerequesite when upgrading from version 14200 to 14300
Issue: Upgrade failed in Linux - ubuntu The GLIBC version should be 2.14 or higher and the versions below 2.14 will face the upgrade failure. Error: Workaround: Step 1: Please run the below queries in the report one by one by navigating to Reports >> ...Zia Prediction Fails When Email Content has Classifications
Issue: Zia Approval prediction is not working when the prediction query has email classification content in it. Fix: In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them while ...