Zia Bot is not working after upgrding to 14300 or above
Issue:
Due to a security fix for Chat module done in 14300, Zia Bot is not working when Requester or Technician Chat is disabled.
Issue 1: After upgrading, starting the application server and opening Zia Bot
Issue 2: Only when the technician chat is disabled
Issue 3: Only when the Requester chat is disabled
Fix:
The security fix will not be applicable for Zia Bot chat alone and to fix the issue please follow the below instructions.
Instructions:
->Create folder named "fixes" under <SDP-HOME> if not exist (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
->Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "112886_ziabot.fjar" which is being attached.
->Restart the Application service.
Issue ID: SD-112886
Compatibility: 14300 - 14306
New to ADSelfService Plus?
Related Articles
Zia Prediction Fails When Email Content has Classifications - Extended Version
Issue : Zia Approval prediction is not working when the prediction query has email classification content in it. Fix : In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them ...Zia Prediction Fails When Email Content has Classifications
Issue: Zia Approval prediction is not working when the prediction query has email classification content in it. Fix: In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them while ...Zia approval prediction failure even with customized data
Zia approval prediction is not working as expected even though the data is given under customized data. Fix: The customized model will be considered for the prediction at first and then if it fails to predict, the default model will be considered. ...Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers
Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in it. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, we ...Zia prediction failure due to security statements at the front of email content
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...