Workaround to add Customized Header Image
This is applicable only 110XX builds (till 11021).
In 11021 users are unable to change the logo of the header image due to the Issue ID - 2538.
Below mentioned is the workaround to add Customized Header Image.
-> In the application path \ webapps\ROOT\WEB-INF\security you need to replace the .xml file attached
-> Restart the application.
-> After restarting the Instance try to add the header image. (check it in incognito browser)
Workaround for Backup Issues - Trimmed backup
Nowadays the database size is huge in various users instance. It is because the indexing related files, archived files, file attachments are folder are huge in size. Due to which either our application is facing performance issues, Backup is not ...
To change the Header and Header tabs background color
1.To change the background Color the Header and tabs please go to --> /Users/sriram-2283/ManageEngine/ME/SupportCenter/applications/extracted/AdventNetSupportCenter.eear/AdventNetServiceDeskWC.ear/AdventNetServiceDesk.war/style Now edit the file --> ...
How to change login page image/logo in SCP 8.1
1. Go to Admin - > Global settings - > Application settings - > Settings. 2. Under Logo settings, you can import a custom image with the specified size, and you can use the image to be shown on the login page.
Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps. As a workaround follow these steps 1. Goto Admin -> ZOHO Creator apps 2. Click on Add Links -> Provide Link Name as Contacts -> URL ...
To Modify the login screen or add a link
To add the link to your login screen/Modify the login screen perform the following steps. For the login screen : 1. Save the page served under http://[servername-or-ipaddress:port-number/] as index.html. Copy this file onto ...