Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps.
As a workaround follow these steps
1. Goto Admin -> ZOHO Creator apps
2. Click on Add Links -> Provide Link Name as Contacts -> URL as http://ServerURL/setup/UsersPopup.jsp?popupfor=searchuser&module=Request&isUser=true&apiModule=requests&apiEntity=requester
-> Instead of ServerURL, you need to enter your server URL.
3. Now save the link.
This configuration is portal-based, you need to repeat in all portals.
Now when a support rep logged in, he can view the option from this link
Clicking on this link will take the Contacts list view as earlier.
New to ADSelfService Plus?
Related Articles
query to find the unapproved contacts -> PGSQL
Below is the query to find the unapproved contacts -> PGSQL-> can be used from version 11 SELECT aaauser.User_id AS "User ID", aaauser.first_name "First name", aaauser.last_name "Last name", hd.id "Portal ID", hd.displayname "Portal Name", ...Request missing
Use case: In some cases, requests are missing. We would get the ID number from acknowledgement notification but we cannot find that in the tickets. In such cases, please follow below steps to find out the details. 1. Make sure to check the Request ...Query for Support Rep list in DB
Please run this query to find the list of Support Reps available with login in the system select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on ...Forgot password option missing
If Forgot password option missing in the login page, then please check the below option under Admin->Self-Service Portal Settings. If this option is disabled, then the Forgot password option will not be visible in the login page. Allow users to login ...Alternative for Full Backup - Trimmed backup
Applicable till 8.1 version (Till 8121 builds) Nowadays the database size is huge in various users instance. It is because the indexing related files, archived files, file attachments are folder are huge in size. Due to which either our application ...