Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps.
As a workaround follow these steps
1. Goto Admin -> ZOHO Creator apps
3. Now save the link.
This configuration is portal-based, you need to repeat in all portals.
Now when a support rep logged in, he can view the option from this link
Clicking on this link will take the Contacts list view as earlier.
Workaround for Backup Issues - Trimmed backup
Nowadays the database size is huge in various users instance. It is because the indexing related files, archived files, file attachments are folder are huge in size. Due to which either our application is facing performance issues, Backup is not ...
Query for Support Rep list in DB
Please run this query to find the list of Support Reps available with login in the system select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on ...
Steps to Import accounts / contacts through schedule csv from SCP 11001 build
This is applicable only from 11001 builds. How to do? # Based on the Globalconfig table entry with category as 'CSVUserImportSchedule', this can be turned ON/OFF. By default this is turned OFF. Query to enable the feature - update Globalconfig set ...
Excess license usage shown for support reps in SCP 8.1
1. Go to reports - > New query report, and execute the below query. select * from aaauser aaau join sduser sdu on aaau.user_id=sdu.userid inner join helpdeskcrew hd on sdu.userid=hd.technicianid inner join aaalogin aaal on ...
Notify Support Reps when a new reply is received for Unassigned Requests
Please do follow the below steps to notify support reps when an unassigned request is updated or when a reply is received. 1. Download the configuration.json file, sendMail.py file, requestobj.json file from the below link: ...