Workaround for Contacts tab not visible for support reps (post 11.0 version)

Workaround for Contacts tab not visible for support reps (post 11.0 version)

Post 11.0, the contacts tab will not be shown at the top for support reps.

As a workaround follow these steps

1. Goto Admin -> ZOHO Creator apps


-> Instead of ServerURL, you need to enter your server URL. 


3. Now save the link.

This configuration is portal-based, you need to repeat in all portals.
Now when a support rep logged in, he can view the option from this link



Clicking on this link will take the Contacts list view as earlier.

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