Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps.
As a workaround follow these steps
1. Goto Admin -> ZOHO Creator apps
2. Click on Add Links -> Provide Link Name as Contacts -> URL as http://ServerURL/setup/UsersPopup.jsp?popupfor=searchuser&module=Request&isUser=true&apiModule=requests&apiEntity=requester
-> Instead of ServerURL, you need to enter your server URL.
3. Now save the link.
This configuration is portal-based, you need to repeat in all portals.
Now when a support rep logged in, he can view the option from this link
Clicking on this link will take the Contacts list view as earlier.