In this article:  

• Issue description

• Prerequisites

• Possible causes

• Resolution

• Related topics and articles

• How to reach support

Issue description  

When attempting to apply a license in ADAudit Plus, you may encounter the error:

Please enter a valid license

This error prevents the product from accepting a new or updated license file.

Prerequisites  

• Administrator access to the ADAudit Plus server.

• File system access to the keybkp and lib folders within the ADAudit Plus installation directory.

• The ADAudit Plus product must be stopped before making changes to the license file.

Possible causes  

• The license file in the lib folder may be missing, outdated, or corrupted.

• ADAudit Plus may not be reading the correct license file.

Resolution  

To resolve this issue, follow the steps below:

1. Open services.msc.

2. Locate and right-click ManageEngine ADAudit Plus Service, and select Stop.

3. Navigate to the following directory:

1. <Installation Directory>\ADAudit Plus\keybkp

4. Copy all contents from the keybkp folder.

5. Paste the copied files into:

1. <Installation Directory>\ADAudit Plus\lib

6. When prompted, choose to overwrite any existing files.

7. Go back to services.msc, right-click ManageEngine ADAudit Plus Service, and select Start.

8. Log in to the ADAudit Plus web console.

9. Click the License link in the top-right corner of the ADAudit Plus client. This opens the license details of the product.

10. Click the Choose File button. Browse for the new license file from ManageEngine.

11. Click the Upgrade button

Related topics and articles  

• How to apply a new license in ADAudit Plus

How to reach support  

If the error persists after performing the above steps, contact our support team for further assistance: