While adding Apache/ IIS Monitor, the error message 'Service not running' is displayed.

While adding Apache/ IIS Monitor, the error message 'Service not running' is displayed.

Try to access Apache or IIS server from Applications Manager's browser. Open Command Prompt in Applications Manager machine and execute the following commands and check for the specified outputs.

For Apache:
  • telnet <Apache hostname> <Apache portnumber>
  • Then a blank screen appears, type GET / HTTP1.0 (it will not be visible), then press 'enter' key twice.
  • In the output that comes in the screen. check for the word server and look at the value corresponding to it. The output would be in the following format, for eg.,
HTTP/1.1 200 OK
Date: Wed, 14 Jun 2006 07:23:49 GMT
Server: Apache/2.0.55 (Win32)
Content-Location: index.html.en
  • Only if word Apache is found next to Server, Applications Manager would add Apache Monitor.

------------------------------------------
For IIS:

  • telnet <IIS hostname> <IIS portnumber>
  • Then a blank screen appears, type 
GET / HTTP/1.1
Host:<IIS hostname> 
(it will not be visible), then press 'enter' key twice.
  • In the output that comes in the screen. check for the word server and look at the value corresponding to it. The output would be in the following format, for eg.,
HTTP/1.1 200 OK
Server: Microsoft-IIS/5.1
Date: Wed, 14 Jun 2006 07:13:42 GMT
  • Only if word IIS is found next to Server, Applications Manager would add IIS Monitor.

      New to M365 Manager Plus?
      New to M365 Manager Plus?
        New to RecoveryManager Plus?
        New to RecoveryManager Plus?
          New to Exchange Reporter Plus?
          New to Exchange Reporter Plus?
            New to SharePoint Manager Plus?
            New to SharePoint Manager Plus?
                See all integrations
                New to ADManager Plus?
                See all integrations
                New to ADManager Plus?

                  New to ADSelfService Plus?

                  Start your free trial
                  Start your free trial

                    • Related Articles

                    • IIS Server monitor - Issues encountered while adding an IIS server monitor

                      Unable to add an IIS server monitor Prerequisites: Make sure you have performed all the prerequisites for the IIS server monitor. Follow the steps mentioned below to add an IIS server monitor: IIS Server URL accessibility: Check whether the IIS ...

                    • Troubleshooting URL Monitor

                      Here are few of the common errors you may come across in URL monitor, we have mentioned the steps you can follow to troubleshoot them. General troubleshooting for URL monitor Ensure that the URL is accessible from the server in which Applications ...

                    • Real User Monitor (RUM) - Troubleshooting

                      If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check prerequisites to be done Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...

                    • In Service Monitoring, while trying to discover SNMP Agent running at 161, a message "Service is not running" is displayed.

                      The Service is running over UDP (User Datagram Protocol). Service Monitoring can discover services running in only connection protocol such as TCP (Transmission Control Protocol). Solution: Discover SNMP Agent through Services->SNMP Agent. Refer ...

                    • IIS Server monitor - Troubleshooting steps

                      Unable to add IIS Server monitor Follow the below given below to add an IIS server monitor in Applications Manager: First, check whether all the prerequisites are done. Check the IIS Server URL is accessible from Applications Manager server. If your ...

                      Related Products