While adding Apache/ IIS Monitor, the error message 'Service not running' is displayed.

While adding Apache/ IIS Monitor, the error message 'Service not running' is displayed.

Try to access Apache or IIS server from Applications Manager's browser. Open Command Prompt in Applications Manager machine and execute the following commands and check for the specified outputs.

For Apache:
  • telnet <Apache hostname> <Apache portnumber>
  • Then a blank screen appears, type GET / HTTP1.0 (it will not be visible), then press 'enter' key twice.
  • In the output that comes in the screen. check for the word server and look at the value corresponding to it. The output would be in the following format, for eg.,
HTTP/1.1 200 OK
Date: Wed, 14 Jun 2006 07:23:49 GMT
Server: Apache/2.0.55 (Win32)
Content-Location: index.html.en
  • Only if word Apache is found next to Server, Applications Manager would add Apache Monitor.

------------------------------------------
For IIS:

  • telnet <IIS hostname> <IIS portnumber>
  • Then a blank screen appears, type 
GET / HTTP/1.1
Host:<IIS hostname> 
(it will not be visible), then press 'enter' key twice.
  • In the output that comes in the screen. check for the word server and look at the value corresponding to it. The output would be in the following format, for eg.,
HTTP/1.1 200 OK
Server: Microsoft-IIS/5.1
Date: Wed, 14 Jun 2006 07:13:42 GMT
  • Only if word IIS is found next to Server, Applications Manager would add IIS Monitor.

                  New to ADSelfService Plus?

                    • Related Articles

                    • Troubleshooting - Apache Server

                      Troubleshooting - Apache Server monitor If you're encountering issues in Apache Server monitor in Applications Manager, follow these steps to diagnose and resolve the problem: 1. Verify the Server is an Apache Server: Open Command Prompt on the ...
                    • Service is not running error troubleshooting

                      Follow the below steps to troubleshoot the error Check if the service instance is running in the host name specified. Check if the port number is given correctly. Retry with the "SSL is enabled" option both enabled and disabled in the add/edit ...
                    • Troubleshooting - Apache Solr

                      To troubleshoot Apache Solr Monitor, follow the below steps: Verify Accessibility: Ensure that the Apache Solr instance is accessible from the Applications Manager server. Check Host and Port: Make sure you’ve entered the correct host and port number ...
                    • Troubleshooting URL Monitor

                      Here are few of the common errors you may come across in URL monitor, we have mentioned the steps you can follow to troubleshoot them. General troubleshooting for URL monitor Ensure that the URL is accessible from the server in which Applications ...
                    • Real User Monitor (RUM) - Troubleshooting

                      If the monitor has not polled data for a long time, follow the steps below for troubleshooting: Step 1: Check the RUM Agent configuration Real User Monitor requires the RUM Agent to be installed and mapped to the Applications Manager. Refer the help ...