When and How to Generate HAR file?

What is HAR File?

It's short for HTTP Archive- used for troubleshooting web console issues, identifying performance issues and page rendering problems.

HAR log should be collected from the machine from which you are trying to connect to the web application.

When should we need to collect the HAR file from the customer?

When console errors are thrown
When cross-account data fetched in any fields like category/requester/technician/group
When the data is not fetched in any of the fields like User/Site/Group/Technician/category
Proxy-related issues

How to collect HAR files?

Right-click in the browser window or tab and select Inspect.
Click the Network tab in the panel that appears.
Refresh the Page on which the issue occurs
Right-click on any of the URL's listed >> Select Save all as HAR with content