What do I do if my web server crashed after installing PHP agent ?

What do I do if my web server crashed after installing PHP agent ?

Stop the agent and send the logs to appmanager-support@manageengine.com.

In order to stop linux agent :
  • Login as root with command <sudo -s> and enter password.

  • Navigate to zpa/bin directory and execute command <sh run.sh stop>

In order to stop windows agent :

  1.   Stop the "APM Insight PHP Agent" windows service  in services.msc    




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