Veeam Backup tool: Notification mails are received with garbled description.
Issue:
When we receive the notification mails from veeam backup tool the requests are getting created with garbled description.
When we receive the notification mails from veeam backup tool the requests are getting created with garbled description.
Fix:
The Veeam backup tool sends notification mails in UTF-16 format which is not supported by ServiceDesk Plus. The Workaround for this issue is mentioned in Veeam KB Link .
The Veeam backup tool sends notification mails in UTF-16 format which is not supported by ServiceDesk Plus. The Workaround for this issue is mentioned in Veeam KB Link .