Upgrade issue from 14200 to 14300 (LINUX)

Upgrade issue from 14200 to 14300 (LINUX)

We have a prerequisiste that when upgrading SDP MSP from version 14200 to 14300 in a Linux environment the GNU C library should be upgrade to version 2.14 or above


-> Sometime even if you have upgraded your GNU C library to the 2.14 or above the upgrade would still fail

-> By default OpenMP library will not be present in the Linux based OS for few users even if they have GLIBC 2.14 or higher version

->  In this case, the user will have to manually install OpenMP library in their Linux based OS. Kindly try the below steps with the help of your SYSADMIN to troubleshoot the issue:

1. Check if OpenMP library is installed in your PC. In your PC, try the command dpkg -l | grep libgomp to check if OpenMP library is installed or not. To verify if OpenMP is installed, after executing the above command, you will be getting the result like below:

      
If in case, it is not installed, then kindly install that library. If it is installed and yet you face issues while upgrading SDP, make sure you upgrade to the latest OpenMP library version using the below command itself.

2. To install OpenMP library in your PC, execute the following two commands in your terminal:     
      sudo apt-get update
      sudo apt-get install libgomp1
If you have successfully installed the OpenMP library and verified it, you should be able to upgrade your SDP application and make Zia Predictions work successfully!

Make sure to restart the ServiceDeskPlus application after installing the above mentioned requirements to enable the working of Zia


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