Update Task Owner when a task is added for a request.

Update Task Owner when a task is added for a request.

Requirement:
      When a task is created for a request, assign the the requester as the task owner, if that the requester is a technician

Steps to follow:
  1. Goto Admin > Developer Space >  Task Custom Functions. Create a new function.
    1. Refer to the attached script. (SetTaskOwner.txt.)
  2. Configure Task custom trigger to get executed on every task being deleted with "Module" as "Request".







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