Update status on Technician auto assign
Requirement:
Updating request status when a technician is assigned through technician auto assign.
Steps to configure:
- Goto Admin > Developer Space > Request Custom Functions > Global function > New > Paste the content from the attachment GF_4 - Configuration.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- https://help.servicedeskplus.com/api/rest-api.html$key
- Go to Admin > Developer Space > Request Custom Functions > Custom Actions > Paste the content from the TAAUpdateStatus.txt and save it with a name.
- Modify the below in the script:
- Global Function name\count
- Status Name
- Status Change Comments
- Configure custom trigger as below to get invoked every time a request is created.
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