Update Status in Dependent Tasks
Requirement:
Update dependent tasks to cancelled status when parent task is cancelled.
Steps to follow:
- Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Go to Admin > Developer Space > Task Custom Functions. Create a new function.
- Refer to the attached script. (updateStatusInDependentTasks.txt.)
- Update the global function count in the script as per your instance.
- Configure Task custom trigger to get executed on every task being cancelled with "Module" as "Request".
New to ADSelfService Plus?
Related Articles
Update Dependent Tasks
Requirement: Closing the parent task should update the child task's status to "In Progress," assign the same owner as the parent task, and also notify the task owner. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the ...How to automatically create multiple tasks in a change request with a configurable JSON file.
Note: Attached script will not work beyond 11138 SDP Version. This is a sample Python script to automatically create multiple tasks within a change request with a configurable JSON file. This is achieved using an API call to create a task in ...How to update a request's status with the scheduler in ServiceDesk Plus.
Stalled requests sometimes fall through the cracks because of the busy work schedules of the technicians. But with ServiceDesk Plus, technicians can schedule these requests to be automatically queued at a later point in time. Follow these steps to ...Delete Tasks
Requirement: Delete all tasks. UseCase: Deleting tasks with task id less than a particular count. Please follow the below steps. Goto Reports > New Query Report > execute the query and save it with a name. select taskid, helpdeskid "portaild" from ...How to update Request Additional fields during request create/update using Custom Triggers (V3)
This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Custom Trigger Execution Steps: 1. Download the attached zip 2. Move the files to ...