Update schedule start and end time for associated task from request additional field
Requirement:
When a request is submitted, the task completion date is saved as an additional field in the request. This must be reflected in all associated tasks.
The schedule start date must be set to 7 days before the date configured in the request additional field.
Steps to follow:
- Goto Admin > Request Custom Functions > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Incase of older builds you can use the techniciankey with admin privilege.
- Go to Admin --> Request Custom Functions. Create a new function.
- Refer to the attached script. (UpdateScheduleStartForAssociatedTask_FromRequestAdditionalField.txt.)
- Update the global function count in the script as per your instance.
- Configure Request custom trigger to get executed on every request being approved with this request template.
New to ADSelfService Plus?
Related Articles
Auto Populate Scheduled Start Time and End Time in Change Request
We can now auto-populate the Scheduled Start Time and End Time in a change request using FAFR. Under Admin>Change Template>Field and Form Rules, you can use the below scrips Scheduled Start Time var x=$CS.getValue("SCHEDULEDSTARTTIME"); if ( x === ...Query to show Request and associated task details (PGSQL & MSSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", ...Script to send custom reminder notification to notify task owner based on scheduled start and end time.
Prerequisites: 1. Python Installation Steps : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server 2. functions.py : This package consists of all the functions that are used to handle the standard requirements of the ...Update schedule start and end time for a change request
Requirement: When a Change request is submitted, the schedule start date must be set to current date and completion date to be set 10days after the current date This must be reflected in the created change request. Steps to follow: Goto Admin > ...Script to Duplicate / Copy Response Due by time under Custom Additional field
Kindly follow below instruction to duplicate Response Due by time under Custom Additional Field. How to Setup Python * Download attached files and place it under Servicedeskplus-msp<home>\integration\custom_scripts * Edit Configuration.json file and ...