Update Resolution from one SDP instance to another - Deluge

Update Resolution from one SDP instance to another - Deluge

Use Case: There are scenarios where two ServiceDesk plus instances are used in an organization for different departments and requests created in one instance is duplicated in another.  Similarily when a resolution is updated in one the same has to be propagated to the other.  

Execution steps:
1. Download and copy the script file into the Admin > Request Custom Functions.
2. Update the URL used to access ServiceDesk and the technician api key in the Global_functions for both source and target.

Refer Sample as below:


3.  Admin > Request Custom Function > Global function >  New - Paste the content of "global_function_36 - PortalIDList.txt"


4.  Admin > Request Custom Function > Global function >  New -  "global_function_38 - UpdateResolution.txt"


5. Configure the script under the  Admin > Custom Trigger.